Last Updated: 15 October 2026
1. Introduction
Eminere Ventures provides turnkey house construction services in Bengaluru, Karnataka, India. This Refund and Cancellation Policy explains the terms applicable when a customer requests cancellation of a construction service or a refund of an amount paid to us.
By engaging our services, the customer agrees to the applicable terms outlined in this policy and in the signed quotation, work order, or construction agreement.
2. Construction Enquiries and Consultations
Submitting an enquiry through our website, contacting us by phone or WhatsApp, or requesting an initial discussion does not automatically constitute a confirmed construction contract.
If a consultation or site visit carries a fee, the applicable fee and cancellation terms will be communicated to the customer before payment.
Any refund for a paid consultation or site visit will be governed by the terms communicated at the time of booking.
3. Advance Payments and Booking Amounts
Advance payments, booking amounts, or mobilisation payments made towards a construction project will be handled according to the signed quotation, work order, or construction agreement.
Before making a payment, customers should review the agreed scope of work, payment milestones, cancellation conditions, and any applicable deductions.
No amount will be treated as automatically non-refundable solely because it is described as an advance or booking amount. Refund eligibility will depend on the agreed terms, the work performed, costs incurred, and applicable law.
4. Cancellation of Construction Services
Customers who wish to cancel a confirmed construction project should submit a written cancellation request by email or WhatsApp.
The cancellation will be assessed based on the stage of the project and the terms of the applicable construction agreement.
Depending on the circumstances, the final settlement may account for:
- Work completed up to the effective cancellation date.
- Materials purchased, ordered, or delivered for the project.
- Approved third-party expenses and commitments already incurred.
- Other charges or deductions expressly permitted under the signed agreement and applicable law.
Any remaining refundable balance, where applicable, will be calculated after the relevant amounts have been verified.
5. Refund Eligibility
A refund may be considered where an amount paid exceeds the amount properly due under the applicable agreement and the circumstances of cancellation.
Refund eligibility and the amount payable will depend on the payment terms, project progress, documented expenses, and applicable legal requirements.
Where Eminere Ventures is unable to provide an agreed service, the matter will be reviewed in accordance with the construction agreement and applicable law.
6. Refund Processing
Once a refund is approved, it will generally be processed through the original payment method where feasible.
The expected processing timeline will be communicated when the refund is approved. Actual crediting time may depend on the payment provider, bank, or financial institution.
Customers may be asked to provide transaction details or other information reasonably required to verify the payment.
7. Changes to Project Scope
Requests to change the design, specifications, built-up area, materials, or other project requirements may affect the construction cost and timeline.
Such changes should be documented and approved by both parties. Any resulting adjustment, credit, or refund will be handled according to the revised scope and the applicable construction agreement.
8. Third-Party Payments
Where a payment is collected or processed through a third-party payment provider, the provider’s processing procedures may apply. However, the underlying refund entitlement will remain subject to the applicable agreement and law.
Any separate fee charged by a third party will be assessed according to the terms disclosed by that provider and applicable law.
9. How to Request a Cancellation or Refund
Please contact us using the details below and include your name, registered phone number, payment reference, project details, and reason for the request.
Business Name: Eminere Ventures
Phone / WhatsApp: +91 82178 53350
Email: mohammedilyas6621@gmail.com
Business Address: No. 8, Robertson Road, Frazer Town, Bengaluru, Karnataka – 560005, India.
We will review the request and communicate the applicable terms and next steps.
10. Policy Updates
Eminere Ventures may update this policy when required. The latest version will be published on our website with its updated date.
Any change will be subject to applicable law and will not override rights or obligations already established under a signed agreement.
11. Contact Information
For questions about cancellations or refunds, contact:
Eminere Ventures
Website: https://www.eminereventures.in
Construction Services: https://www.eminereventures.in/construction
Email: mohammedilyas6621@gmail.com
Phone: +91 82178 53350